Urbanrat - Policies
1. Privacy Policy
At Urbanrat, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
- Information Collection: We collect details such as your name, email, contact number, and payment information when you make a purchase or register on our website.
- Use of Information: Your data is used to process orders, provide customer support, send updates about our products and offers, and comply with legal requirements.
- Data Protection: We implement advanced security measures to protect your personal information from unauthorized access and comply with Razorpay’s security guidelines.
- Third-Party Sharing: We do not sell or rent your personal information. However, we may share necessary details with payment processors (e.g., Razorpay) and logistics partners for smooth transaction and delivery processes.
2. Terms and Conditions
By using Urbanrat, you agree to the following terms:
- User Responsibilities: Users must provide accurate details and maintain the confidentiality of their account information.
- Service Provision: We offer consumer electronics and accessories, subject to availability.
- Liability Limitations: Urbanrat is not liable for any damages arising from the use of our products beyond the terms of our warranty.
3. Refund and Cancellation Policy
We aim to provide a seamless shopping experience with transparent refund and cancellation policies in line with Razorpay requirements:
- Order Cancellation: Customers can cancel orders within 24 hours of placement. Once dispatched, cancellation requests may not be accepted.
- Refund Policy: Refunds are initiated for eligible products within 7-10 business days after approval and are processed through Razorpay’s payment channels.
- Eligibility for Refund: We do not accept returns unless the product is defective or damaged. In such cases, customers must notify us within 48 hours of delivery and provide necessary proof (e.g., images of the defect or damage). Items must be returned in their original packaging for a refund or replacement to be processed.
4. Shipping and Delivery Policy
Urbanrat ensures prompt and secure delivery of your orders:
- Shipping Methods: We partner with leading logistics providers for safe delivery across India.
- Delivery Timeframes: Orders are typically delivered within 3-7 business days, depending on the location and shipping method selected.
- Order Tracking: Customers will receive a tracking link via email/SMS once the order is dispatched.
5. Payment Policy
Urbanrat ensures a secure and hassle-free payment process via Razorpay:
- Accepted Payment Methods: We accept credit/debit cards, net banking, UPI, and wallets through Razorpay’s secure payment gateway.
- Payment Security: Transactions are encrypted and comply with PCI DSS standards for security and fraud prevention.
- Transaction Confirmation: Customers receive instant confirmation upon successful payment via Razorpay.
6. Google Publisher Policies Compliance
Urbanrat follows the guidelines set forth by Google Publisher Policies to ensure our platform aligns with industry best practices. We commit to the following policies:
- Prohibited Content: Urbanrat does not allow the display or promotion of illegal, misleading, violent, hateful, or harmful content. This includes but is not limited to counterfeit goods, dangerous products, and illegal services.
- Restricted Content: Content related to adult themes, alcohol, tobacco, gambling, healthcare, and financial services will be regulated according to Google’s standards to ensure responsible advertising.
- User Safety & Privacy Protection: We prioritize user security by ensuring data protection, encryption measures, and clear privacy policies that align with Google’s user safety guidelines.
- Ad Behavior Compliance: Any advertisements displayed on Urbanrat comply with Google’s policies regarding placement, content integrity, and engagement restrictions to maintain a high-quality user experience.
- Spam and Misleading Information: Urbanrat does not allow deceptive practices, misleading claims, or manipulative engagement tactics. Our content and advertisements are presented transparently and honestly.
- Copyright and Trademark Compliance: We respect intellectual property rights and do not allow unauthorized use of copyrighted or trademarked materials in advertisements or on our platform.
- Malware and Unwanted Software: Our platform is free from malware, spyware, and any software that could harm users or compromise their security. We conduct regular security checks to prevent unauthorized software installations.
- Data Collection and Consent: We comply with regulations related to user data collection, ensuring that we obtain necessary user consent before collecting and using personal information. Our privacy policy clearly outlines how data is handled.
- Prohibited Monetization Practices: We do not engage in prohibited monetization strategies such as clickbait, excessive ad placement, or misleading financial incentives that violate Google’s publisher policies.
For more details on Google Publisher Policies, users can refer to Google Publisher Policies.
For any queries or concerns, please contact us at urbanrat.in@gmail.com or visit our Contact Us page.
Last Updated: [Insert Date]